Unfortunately, still I'm having the problem I after 1000 attempts to clear this issue for 4 days I failed. If it displays a different account you may sign out and sign in with the subscribed/registered account which is used to purchase Office 2013 and check if the error message gets resolved. Let us know if you need further assistance. You may also refer to the following link which discusses about the similar issue and check if it helps. If you have not registered the purchased product key with the Microsoft Account, then refer to the following link to sign in or create a Microsoft account to download and install Office 2013. If the above steps fail, you may sign in to using a different browser and check if it displays the Office information in the account page. If it displays a different account you may sign out and sign in with the subscribed/registered account which is used to purchase Office 2013 and check if the error message gets resolved. Note: ensure you sign in with the subscribed email account. Try to log into website using the subscribed email account and check which account is displayed on the right hand top of the screen. ![]() ![]() Let me assist you with Office 365 installation.ĭid you register the purchased edition of Office 2013? Welcome to Microsoft Community and thank you for posting your query.
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